Brand Week Mystery Box 1 - Q1

US/FR orders are shipped from local warehouses and typically arrive within 3–5 business days.

No customs duties for most countries (some regions may vary — please refer to our shipping policy).

Trusted Delivery By:

Window: Initiate a return within 30 days of delivery.

Condition: Items must be brand new & unused in original packaging.

Usage Note: Machines used for operations (welding, cleaning, or cutting) are ineligible for return.

Restocking Fee: A tiered fee (8%–15%) applies to all non-defective returns. This fee conveniently covers your prepaid return shipping label.

View Detailed Return Tiers.

Coverage: Valid for major hardware failures affecting core functionality (e.g., motherboard or laser module failure) within 60 days of delivery.

Free Replacement: If a critical defect is verified, Xlaserlab provides a free replacement and covers all associated shipping costs.

Exclusions: This policy does not cover misuse, accidental damage, improper maintenance, or machines with no defects found upon testing.

Requirement: The product must be returned with all original accessories, parts, and packaging.

For full details, see our Return & Exchange Policy.

Enjoy peace of mind with our 1-year product warranty.

For full details and eligibility, please visit our warranty policy page.

Our professional customer service team is ready to assist you.

Get quick responses to your questions via live chat or email — we’re here to help every step of the way.