Shipping Countries/Regions List
| Region | Countries/Regions | Notes |
|---|---|---|
| Asia |
Standard Support: Japan, Malaysia, Thailand Requires Customer to Pay Duties & Extra Shipping: United Arab Emirates |
For areas requiring customer-handled duties & shipping: We can arrange shipping, but the customer is responsible for all import duties/taxes and additional international shipping fees. Shipping costs will be quoted separately based on the address. If you accept these terms, please contact support@xlaserlab.com before placing your order. |
| Europe |
Standard Support: United Kingdom, Germany, France, Netherlands, Sweden, Austria, Italy, Spain, Belgium, Romania, Czechia, Portugal, Finland, Slovenia, Slovakia, Ireland, Poland, Estonia, Croatia, Hungary, Bulgaria, Latvia, Lithuania Requires Customer to Pay Duties: Switzerland, Norway, Denmark, Greece |
For areas requiring customer-handled duties: We can arrange shipping, but the customer is responsible for all import duties/taxes. If you accept these terms, please contact support@xlaserlab.com before placing your order. |
| North America |
Standard Support: USA (Contiguous 48 States), Canada Requires Customer to Pay Duties & Extra Shipping: Puerto Rico, Hawaii, Alaska |
For areas requiring customer-handled duties & shipping: We can arrange shipping, but the customer is responsible for all import duties/taxes and additional international shipping fees. Shipping costs will be quoted separately based on the address. If you accept these terms, please contact support@xlaserlab.com before placing your order. |
| Oceania | Australia, New Zealand | Standard shipping and tax policies apply (see below). |
| Other |
Requires Customer to Pay Duties & Extra Shipping: Iceland, Cyprus |
For areas requiring customer-handled duties & shipping: We can arrange shipping, but the customer is responsible for all import duties/taxes and additional international shipping fees. Shipping costs will be quoted separately based on the address. If you accept these terms, please contact support@xlaserlab.com before placing your order. |
Shipping & Tax Policy
Shipping Time
-
USA (Contiguous 48 States) & Europe: Estimated delivery within 7–12 business days.
-
Other Supported Regions (Asia, Oceania, etc.): Estimated delivery within approximately 15 business days.
- Note: All timelines are estimates only and may be affected by carrier performance.
Shipping Fees (For "Standard Support" Countries/Regions)
- Machine: Free shipping.
-
Accessories:
- Free shipping on orders of $1000 or more.
- A $10 shipping fee applies to orders under $1000.
- Free shipping on orders of $1000 or more.
Import Duty Policy
For Standard Support countries/regions listed in the table above, XLaserlab covers all import duties.
For areas marked as "Requires Customer to Pay Duties" or "Requires Customer to Pay Duties & Extra Shipping," the customer is fully responsible for all import duties, taxes, and related fees. XLaserlab will not cover or reimburse these charges.
If you are charged import duties in a Standard Support region, please contact support@xlaserlab.com for assistance.
Important Notes
- For areas marked as "Requires Customer to Pay Duties" or "Requires Customer to Pay Duties & Extra Shipping," please ensure you understand and agree to bear all additional costs (duties, applicable taxes, and international shipping fees) before placing your order.
- Countries/regions not listed in the table are currently not supported for shipping. If your location is not listed, please email support@xlaserlab.com for further details.
- Please note that remote and special territories (e.g., overseas territories, islands) are mostly unavailable for shipping.
- Please double-check your shipping address before completing your order. If you have any questions, contact support@xlaserlab.com.