Xlaserlab After-Sales Policy

1.0 Policy Overview

1.1 Return & Replacement Policy

We hope you're delighted with your order. We understand that sometimes you may wish to return or exchange an item. Provided your request meets the conditions outlined below, we will be happy to assist you.

1.2 Limited Warranty

This Limited Warranty outlines the specific rights and remedies provided by Xlaserlab regarding product quality and workmanship. It is provided in addition to your statutory rights under U.S. state laws, which are not excluded or limited by this policy.

2.0 Return & Replacement Policy

2.1 How to Initiate a Request

Depending on your order status, please contact us as follows:

Order Status	Contact Method
Order Placed (Not Shipped)	Email support@xlaserlab.com to request order cancellation and a refund.
Order Delivered	Email aftersale@xlaserlab.com to initiate a return or replacement. Our customer service team will guide you through the specific process and provide details regarding any applicable fees.

2.2 Return Policy (30-Day Period)

2.2.1 Eligibility

• Products purchased from the Xlaserlab Official Online Store.
• Return requests must be submitted within 30 calendar days starting from 00:00 on the day after product receipt.

2.2.2 Costs (For X1 & X1 Pro Models)

• Once the machine has undergone laser welding, cleaning, or cutting operations, returns and exchanges will NOT be accepted except for verified quality defects. Unacceptable scenarios include inability to use the machine to weld/clean/cut one's own materials, subjective dissatisfaction with the machine's color or appearance, or operational habit incompatibility.
• A service fee (which includes the return shipping cost) will apply for returns without quality issues. The fee is based on the date the return request is submitted.
• Please contact customer service to confirm the exact service fee and to obtain a return shipping label.

Situation	Policy (30-Day Return Period)	Service Fee (Includes Return Shipping)
Refund	7-day unconditional return	8%
Refund	Service fee applies from day 8 to 14	11%
Refund	Service fee applies from day 15 to 30	15%

The service fee percentage is calculated on the total order price, including tax and initial shipping costs.

All products, packages, and materials must be returned intact and in original condition. Refunds are processed within 14 business days of our receipt of the returned item.

If the product is damaged or the incorrect item is shipped due to our error, you will not be responsible for any shipping costs. We will provide a free return or replacement service.

2.2.3 Return Process

To ensure a smooth and efficient return process, please follow the steps below:

1. Provide your order number, a description of the issue, and any relevant photos/videos.
2. We will respond within 7 business days and provide a return shipping label.
3. Attach the label to your package, ship it back to our warehouse, and provide the tracking number to us.
4. After the warehouse receives the package, the refund will be processed within 14 business days.

Important: The tracking number must be provided promptly. Failure to do so may prevent our warehouse from locating the shipment in a timely manner, which could delay the refund process.

2.3 Replacement Policy (60-Day Period)

2.3.1 Eligibility

• Products purchased from the Xlaserlab Official Online Store.
• Replacement requests must be submitted within 60 calendar days starting from 00:00 on the day after product receipt.
• Important Distinction: This 60-day replacement policy applies only to substantial hardware failures that severely impact core functionality (e.g., mainboard failure, laser module failure upon arrival). For other performance issues, our standard warranty repair process will apply.
• The final determination of a replacement-eligible issue rests with Xlaserlab.

2.3.2 Costs (For X1 & X1 Pro Models)

• If a replacement is approved under this 60-day policy, Xlaserlab will provide the replacement unit and bear the associated shipping costs free of charge.
• Standard warranty repairs may have different shipping cost responsibilities; please see the Limited Warranty section for details.

Situation	Policy	Service Fee
Exchange	60-day qualified hardware replacement	Free

2.4 General Exclusions (For Returns & Replacements)

The following are not covered under our Return & Replacement policies:

• Products received more than 30 days (for return) or 60 days (for replacement) ago.
• Products purchased from unauthorized channels.
• Products returned without all original accessories, attachments, or packaging.
• Products that pass our functional testing with no defects found.
• Damage or failure caused by misuse, accident, improper maintenance, or use of unauthorized third-party parts/software.
• Damage from uncontrollable external events (e.g., fire, flood).

2.5 Disclaimers

• Returns and replacements must be pre-approved by Xlaserlab.
• We reserve the right to refuse returns that do not meet the stated conditions.
• Please contact our customer service for the specific return address and instructions. Drop-off returns are not accepted.
• You are responsible for deleting all personal data from the product before return. Xlaserlab is not liable for any data breach resulting from your failure to do so.

3.0 Limited Warranty

3.1 Warranty Coverage

This warranty does not affect your statutory rights under the consumer laws of your state. The terms below shall be applied to the fullest extent permitted by law.

3.2 How to Obtain Warranty Service

If your product fails to operate properly during the warranty period, please contact our after-sales service at Aftersale@xlaserlab.com with your valid proof of purchase.

Xlaserlab will attempt remote diagnosis. If onsite repair is not available, you may be required to send the product to our service center. For verified defects, Xlaserlab will, at its option, repair or replace the product free of charge for parts and labor.

3.3 What is Not Covered?

This warranty does not cover:

• Products outside the warranty period.
• Normal wear and tear, consumables, or accessories.
• Damage resulting from accident, misuse, unauthorized modifications, or use not in accordance with official instructions.
• Damage caused by use of non-authorized third-party components or software.
• Products that cannot be verified with a valid proof of purchase.

3.4 Shipping Costs for Warranty Service

• Customer Responsibility: You are responsible for the initial cost of shipping the product to Xlaserlab's designated service center for warranty repair.
• Xlaserlab Responsibility: Xlaserlab will cover the cost of shipping the repaired or replacement product back to you.
• Non-Warranty Repairs: If the issue is not covered by this warranty, you will be responsible for all shipping and repair costs.

3.5 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL XLASERLAB BE LIABLE FOR PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE PRODUCT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

3.6 Warranty Scope and Period

Product Model	Warranty Scope	Warranty Period	Coverage Details
All-in-One Laser Machine	Main Parts	12 Months	Screen, cables, key, PCB board, etc.
	Core Parts	1 Free Replacement within 12 Months	Laser module. This does not affect your statutory rights.
	Other Items	No Warranty	Quick Start Guide, Safety Instructions, glove, apron, Protective lens, nozzle, gas adapter, Welding torch and its internal components, etc.

4.0 Important Note

This policy is subject to the laws of your state and may not apply in full to all customers. Xlaserlab reserves the right to interpret this policy, but any interpretation will not restrict your statutory rights.

For precise details regarding your situation, please always consult with our customer service team.

Xlaserlab reserves the right to modify or adjust this policy in accordance with U.S. laws and regulations. Updates will be notified to you via our official website and email, and will become effective 30 days after the notification is issued.